然而，最重要的方法得到资讯室直接调查你的目标市场\顾客，倾听他们的心声。

However, the most important way to get this information is to ask your target market/customers directly and then listen.

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塞兰尼先生可以在他的宾馆房间滚动机器人到总部的办公室隔间，倾听电话推销宣传，并提出建议。

From his hotel room, Mr. Serani can roll a robot up to an office cubicle back at headquarters, listen in on a telephone sales pitch and offer advice.

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认真倾听同事主动提出的建议，比如，一天中跟高级经理说话的最佳时段，留心他们讲述的办公室故事。

Listen carefully when colleagues volunteer tips on, say, the best time of day to approach a senior manager, and pay attention when they tell stories about the office.

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