只要可能，应尽量使用客人的姓名。同时应说得慢而清晰。

Tips: Whenever possible, try and determine the callers name and refer to it throughout the conversation. Also speak slowly and clearly.

youdao

在任何时候，确保温暖而真诚的问候，称呼客人的姓名如果知道的话，并且与顾客交流时使用标准的朗豪用语。

To ensure a warm and sincere greetings at all times and use the guest name if known and using Langham Place language when interacting with the guest.

youdao