客户关系管理是一种业务战略，提供了其客户群的完整，可靠的，综合的观点和企业。
Customer relationship management is a business strategy that provides the enterprise with a complete, dependable, and integrated view of its customer base.
物流企业运营时的成本管理关系着物流企业在竞争中的成败，也关系着供应链企业群竞争的成败。
For a logistics enterprise, its operating cost management impacts on not only its own destiny, but that of its trading partner in supply chain.
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