对于未能接通的电话需要人工座席再次拨打以确认客户电话准确状态，才能开展后续业务处理，浪费人力。
Need for manual unable to access the phone agent to confirm the customer calls again to make accurate state, to follow-up of business, and waste of manpower.
然后在系统设计和分析上对呼叫中心的开发进行了一般化的抽象，采用模块化的思路较好的解决了呼叫接入、人工座席调度等抽象问题的具体实现。
Then we abstract the analyze and implementing process of Call Center, Using modular method to solve the abstract problems, such as call access and agent schedule.
Siri是一个不断演进的人工智能应用。它可以做诸如预定餐馆座席、回答简单提问之类的事情。
Siri is an evolving artificial intelligence application for things like making restaurant reservations and answering simple questions.
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