备选的交互模式包括语音和数字笔，并可与其他模式混合使用。
Alternative modes of interaction include voice and digital pen, and may be used either separately or combined with other modes.
在实际工作中，许多客户通常混合使用自我帮助和远程、或高级支持交互方式。
In practice, many customers typically use a mix of the Self-help and Remote or Premium Support interactions.
因此，即使是交互性网站也是兼而有之：信息和交互的混合。
Thus, even interactional sites are really hybrids: a combination of information and interaction.
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