一些人，比如维护乘客利益的组织“乘客行动”(Straphangers Campaign)，担心地铁的成本费用最终要由乘客来承担。

Some people, like the Straphangers Campaign, a riders' advocacy group, worry that passengers will ultimately have to bear the cost.

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我们与乘客进行互动、聆听他们的声音、为他们带来乐趣、对他们作出承诺，当发生投诉的时候，我们不会选择逃避，我们会采取行动解决问题。

We interact, listen, have some fun, engage and action if we encounter complaints and not hide.

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乘客们在飞机上自发展开了救援行动。

The rescue began in the airplane itself, among the passengers.

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