记住：对于放弃一个以前的顾客是便宜的，与其不如花一些时间和精力来赢得一个新客户的合同。
Remember: It's always cheaper to re-sign a former client rather than spend the time and effort courting a new client contract.
通常大部分顾客友善而愉悦，但遇到不如意只是，他们就会发脾气。
Generally most customers are friendly and jolly, but when something doesn't go their way tempers can flare. Being nice can really go a long way.
银行因为不良贷款造成资本亏空，放贷能力大不如前。再有，因为贷款手续更加严格，顾客无法满足，因此银行也不如从前一样愿意放贷。
Banks are less able to lend because their capital has been depleted by bad loans, or less willing because customers can't meet tighter underwriting standards.
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