高度模糊的商业挑战有助于管理者开发出适合自己的一套模式应对将来的不确定性，他们在企业管理阶梯上爬得越高，面临的不确定性就越大。
Facing highly ambiguous challenges will help managers develop a set of tools that prepare them for the uncertainties they will increasingly encounter as they ascend up the corporate ladder.
笔者最后一次见到兰黛是在《财富》杂志2010年最具影响力女性峰会(Fortunes 2010 Most Powerful Women Summit)上。兰黛的企业管理方法严格，但是她最伟大的遗产在于她曾经救人无数。
Lauder, whom I last saw at Fortune's 2010 Most Powerful Women Summit, had serious business chops, but her greatest legacy will be the countless people she helped.
企业管理一定是建立在制度的安排上，而不是建立在权谋上。
Enterprise management will always be built on the basis of system arrangement but not tactics.
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