Instead of getting ahead of the news and taking a proactive position, thereby demonstrating to its core electrophysiologist customers that it was doing everythingpossible to fully understand and address the problem with its leads, the company consistently ignored or downplayed the cascade of bad news.
So Michelle and I went down with many members of the congressional delegation to meet some of the folks who had lost loved ones, make sure everythingpossiblewas being done to help the community get back on its feet.