Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff.

肯德基、麦当劳和必胜客等连锁店正在制定新的客户服务标准，采用严格的员工培训和持续监控，以确保一线员工的友好服务态度。

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It wasn't until my boss received Mindsets' training that she was able to understand how important inclusiveness was to customer service.

直到我的老板接受了思维方式的培训，她才明白包容对客户服务有多么重要。

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I have had a lot of customer service training and experience, and I have been told that I excel in this area.

我参加过很多客户服务培训，也有很多这方面的经验，别人也曾说我在这个领域很出色。

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This means that all media team employees are required to complete customer service training to ensure they are well-prepared to handle anything a customer throws at them, internal departments such as marketing, legal and investor relations are expected to closely collaborate and most importantly, all employees are given the opportunity to contribute content.

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Nor is customer service training just a matter of teaching service reps to deal with anxious customers and tough questions.

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The attitude of staff would change as they would be put through a programme of customer service training, he said.

BBC: England