If a good idea falls off the backlog, it will return if it is a really good idea and you are in touch with your customer needs.

如果一个好的想法没有被纳入到计划安排中，那么如果它真的有价值的话，它最终会包含到计划安排中，并且您将能够接触到用户需求。

youdao

Especially when the customer isn't very technical, their vision of the final system could be vastly out of touch with the realities of cost, schedule, and feasibility.

尤其是当客户对技术不是非常精通时，他们对最终产品的期望肯能会很大程度的超出现实的成本、时间进度和可行性。

youdao

Get in touch with the relevant Customer Service and ask for a return.

与相关的客服联系，把手机摔他脸上（呵呵，我自己写的）。

youdao

Often the service professional is the only human touch point to the customer.

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When they realize that the computer is actually enhancing customer service and lets them add the human touch, they will change their minds.

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They seem committed to improving the customer experience across all touch-points.

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