Instead of arguing in a polite but firm manner with, say, airport ticketing agents, frustrated Americans increasingly raise their voices and make demands.

比如说，当机场售票人员表现出不敬时，受挫的美国人越来越多地是提高嗓门，提出要求，而不是用礼貌而坚决的语气争辩。

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It still doesn't play ball with the big online ticketing agents like Expedia.

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