Schwab eschews paying commissions so its brokers won't be motivated to churn accounts, yet it bases bonuses partly on getting clients to trade more often.
To address contract churn, T-Mobile USA continued to focus on loyalty efforts during the quarter, including a strong focus on re-contracting its most loyal customers.
It has subscribers voluntarily leaving because they want to go somewhere else, and it has higher churn because subscribers can't make payments or lost their home.