Doctors and hospital administrators have been quick to adopt information technology for financial operations such as billing and claims processing, but not for dealing with actual medical matters.

管理医生和医院的行政管理人员已经迅速地在财务管理上采用信息技术，比如结账和赔偿处理，但并未用于实际的医疗方面事务。

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The basis of competition will shift to other aspects of the business, such as customer relationships, claims processing, expense management and distribution.

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To keep growing rapidly and profitably it needs to capture some of the more sophisticated back-office jobs, such as those processing insurance claims and conducting due diligence.

ECONOMIST: Business-process outsourcing: At the front of the back office | The