My second book, Success as a Mediator forDummies, also available for your e-reader or in paperback, explains how to mediate disputes in the workplace or your family.
As I explain in my book, Success as a Mediator forDummies, one of the best ways to instill a sense of hope and safety is to treat the mediation as a collaborative effort to solve a problem that typically arises between well-meaning people rather than a contest over which person was right and which was wrong.