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For example, real simple syndication (RSS), a blog, email marketing, including an email newsletter (ezine), a text (SMS), and Twitter are channel tools, through which businesses serve their customer communities.
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"We'd like to inform our subscribers that al-Jazeera SMS service has been compromised by hackers who have sent fake news, " the TV channel said in a tweet.
BBC: Al-Jazeera SMS service attacked by pro-Syrian hackers
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While unfortunately named, the chat heads feature represents an elegant way of integrating disparate communications services including SMS, messaging and email so that the focus is on the person not the communications channel.
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