...资源；服务生产率；绩效； [gap=858]Key words: self-service technology；multi-case study；resources；service productivity；performance； ...
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Service Productivity and Performance 服务生产率与服务绩效
High Productivity Service 高生产率服务
productivity enhancement service 生产力促进服务
Service Quality and Productivity 服务质量与生产率
Service Is Also Productivity 服务也是生产力
Yet traditional measures of manufacturing productivity have shown significant increases despite the under measurement of quality, whereas service productivity has continued to stagnate.
然而，传统的制造业生产率衡量指标显示，尽管质量衡量不足，但生产率显著提高，而服务业生产率则继续停滞不前。
Based on the three elements of the service productivity, this paper expounds in detail.
本文对服务生产率的三个构成要素做了详细的阐述。
Finally, in terms of outcome, university academic productivity results directly from teaching productivity, research productivity and service productivity.
从结果上讲，大学学术生产力又直接表现为大学的教学生产力、科研生产力和社会服务生产力。
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