... rude awakening1.猛然觉醒 rude; reckless粗莽 rude treatment粗暴待遇 ...
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I would like apologize for the rude treatment you experienced from one of our staff yesterday morning.
对昨天早上我么一个员工粗鲁接待我向您表示道歉。
youdao
In addition to the endless delays, applicants regularly complain of rude treatment by consulate staff, and of being given incorrect information that results in further delays or denial of an application.
FORBES: The Consulate Murders
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