We believe that all complaints or problems can be solved in a better way, like repairing, replacement or refund.
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If the warranty is limited, the terms may entitle you to a replacement or refund.
如果保修单有限制,这些条款可让你有权换货或退款。
If the quality department inspect the item and find it to be sub-standard, then a replacement or refund can be issued to the customer.
如果说质检部门检验这个产品后发现是不合格产品,就会像客户送去一个新品或者予以退款。
Please also be advised that in order for us to issue a replacement or refund, we would need proof from your local customs that the package is not being held for any reason.
另请注意,为了让我们重新发货或退款,我们需要从你们当地的海关证明这个包裹不会因为任何原因被卡住。
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