The answer to this should be “everyone”. After all, shouldn't every company want to increase profits, reduce customer churn, gain market share and provide an outstanding level of customer care?
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So that the reasons why they left might be found out. It will help the telecom company to adopt measures early to reduce customer churn.
客户流失分析是通过对以往流失客户的历史数据进行分析，找出可能离网用户的特征，及时采取相应的措施，减少客户流失的发生。
"These services are offered by operators to increase their revenue and reduce customer churn with very little in it for consumers," he says.
他还说到：“对于提供这些服务的运营商来说，不仅使他们的收入有所增加，而且也限制了消费者的某些利益。”
Reduce customer churn by identifying unhappy customers as early as possible: Companies in the telecommunication sector already have elaborate predictive analytic models for customer churn.
通过尽早发现不满意的客户，减少客户流失：电信行业的公司已经为防止客户流失建立了详细的预测分析模型。
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