Objective Through good reception service for patient complaints to improve the quality of medical service in outpatient department, and thereby to increase patients satisfaction.
目的通过提供良好的投诉接待服务,提高门诊医疗服务质量,进而提高病人满意度。
Reception: And I just need to see a form of ID. patient: Here's my driver's license, thanks.
接待员我还需要看一下您的身份证明。病人这是我的驾照,谢谢。
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