Although you don't need a burdensome process to achieve quality, you do need an organization mindset that focuses on quality, and that must be driven by top management.
尽管你不需要一个繁重的过程来达到质量,但是你需要一个关注质量的组织思维倾向,并且这必须由最高管理层驱动。
Unfortunately, simplicity has been a process and finding the proper mindset has been the key.
不幸的是,简化是一个过程,而正确的心态才是这一切的关键。
That's because the expectation of reward launches a future-oriented mindset, which subverts the entire process.
那是因为对回报的期望开启了一个以未来为导向的心态,这搅乱了整个过程。
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