在合资企业组织公正感与管理承诺 - xzbu.com 中国论文网 关键词:合资企业组织;公正感;管理承诺 [gap=4738]Key words:joint venture organization; perceived justice ; management commitment
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而服务补救措施对知觉公平(Perceived Justice)的影响,会受到涉入程度与区域次文化的调节关 系影响。若吾人能掌握影响此两变数的关键性调节效果,则对于业者于服务补救时提供最...
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Fourth, the degrees of the different dimensions of perceived justice in affectingrecovery satisfaction are different because of the high or low level of relationshipquality.
第四,感知公平的不同维度在影响补救满意的程度上,由于关系质量水平不同而存在差异。
参考来源 - 基于顾客关系视角的服务补救理论、模型与实证In term of perceived justice theory, this paper explores the effect of relationship quality on perveived justice and postcomplaint intent in the process of service recovery.
本文正是借助于知觉公平理论来研究服务补救过程中关系品质对顾客知觉公平水平以及行为意向程度的影响,从而帮助服务商理解顾客对服务补救的反应。
参考来源 - 在服务补救过程中关系品质对顾客知觉公平及行为意向的影响·2,447,543篇论文数据,部分数据来源于NoteExpress
Results show that each of the three dimensions of perceived justice has a positive effect on the complaint satisfaction;
研究发现感知公平的三个维度对顾客抱怨处理满意度均有直接的正向影响;
The factor analysis shows that the perceived justice has three dimensions which are distributive justice, procedural justice and interactional justice.
因子分析结果表明,感知公平包括结果公平、程序公平和交互公平三个维度。
Among all the research, the study on the relationship between perceived justice with service recovery and customer behavior intention is the hot topics.
在众多研究中,补救服务公平性与行为意向的关系探讨成为一个热门话题。
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