Last month, Baby Einstein announced the new refunds - or "enhanced consumer satisfaction guarantee" - but made no mention of the lawyers' demands.

上个月，小小爱因斯坦公司宣布新的退款——或“提升用户满意度保证”——但是没有提及律师们的要求。

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Refunds can no longer be given for cancelled conference, exhibition or conference dinner tickets. However, substitutions may be made at any time by contacting the Conference & Exhibition Department.

若取消会议、展览及会议餐票，将不予退款，但可置换。相关事宜请联系会议及展览部。

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No refunds or cancellations will be accepted.

退款或取消要求将不予受理。

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They should also provide after-sales service, listen to complaints, and never try to hide behind illegal disclaimers that suggest there are "no refunds" or the car is "sold as seen".

BBC: Q&A: Buying a used car

On those days, calls will not be answered, no returns will be processed or refunds issued and all IRS offices will be closed.

FORBES: IRS Set To Close Next Week

JetBlue tells a similar story, with no discernible impact on bookings or customers asking for refunds.

WSJ: Public Relations Nightmares Have a Short Shelf Life