The second rule is that crisis-racked firms should redouble their focus on their customers.

第二条法则是备受危机困扰的公司应该加倍将重点放在顾客身上。

youdao

In January the competitive pressure grew when the insurers gained the right to levy extra fees on their customers.

一月份，承保人从消费者那儿征收而外费用的权利得到了批准，这也增大了竞争压力。

youdao

A department store has even opened a new lab, inviting customers on a journey into the store's windows to smell books, pots and drawers, in search of their perfect scent.

一家百货公司甚至开设了一个新的实验室，邀请顾客到商店的橱窗去闻书、锅碗瓢盆，寻找他们喜欢的气味。

youdao

Bourbon House displays the numbered area on a chalk board behind the oyster bar for their customers to see.

VOA: standard.2010.05.08

Under the agreement, targeted UBS bank customers will be notified before information on their accounts is released.

VOA: standard.2009.08.19

They do no market research, have little data on their customers, and have no experience in direct retailing.

NEWYORKER: Publish or Perish

Online purveyors, meanwhile, are embracing old-fashioned, bricks-and-mortar locations to drum up new business and gather new data on their customers.

WSJ: Clothing Shop Is Tailored to Digital Age

These companies are companies who have had a culture focused on their customers and, equally critically, on their employees.

FORBES: Is Your Terrible Culture Killing Your Business?