In the article, the concept and type of CRM are first introduced after the opportunity and challenge Neimenggu Mobile faces are identified.

本文首先指出移动公司所面临的机遇和挑战，引入了客户关系管理的概念、类型。

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Liaoning Mobile adopts SSD mainly in the hope of improving the running efficiency of CRM system and raising the customer's perception.

辽宁移动采用固态硬盘，主要是为了提高CRM系统的运行效率，提高客户感知。

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In the second half year of 2008, Liaoning Mobile decided to shorten the time for inquiry of call detail records in CRM system.

2008年下半年，辽宁移动决定进一步缩短CRM系统中详单查询的时间。

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Today, IT can purchase cloud-based enterprise mobile device and app management, application development platforms and mobile business applications such as field service and CRM.

FORBES: The world moves to cloud. Is it time for cloud-based mobile management?