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Delta, United, American, Southwest and Alaska were all over 7.5% of revenue passenger miles with awards. (A revenue passenger mile, or one passenger flying one mile, is the standard measure of traffic for airlines.) Alaska was best at a hefty 9% of revenue passenger miles on frequent-flier awards.
WSJ: For Frequent Fliers, a Ranking of the Stingiest Airlines
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Many airlines have tried to improve availability, realizing that awards miles bring in billions of dollars, and that a reputation for being stingy with miles can risk losing customers, according to the Wall Street Journal, which published a story outlining the changes in the survey numbers.
FORBES: Delta, U.S. Airways Rank Worst for Frequent Flier Options
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The American Airlines card allows members to travel to select destinations in the U.S. and Canada with fewer miles via its Reduced Mileage Awards program.
FORBES: Credit Card Tip Of The Week: Those Free Airline Miles Could Cost You In The Long Run