Tencent "really did a poor job in managing this public relations crisis" and the incident might "change QQ users' view toward the company from trust to emotional resistance," Zhang said.

腾讯“在处理社会关系危及时确实做得相当糟糕”，并且这次事件可能“会使QQ用户的观点由依赖情绪化转向公”，Zhang这样说道。

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Tencent 'really did a poor job in managing this public relations crisis' and the incident might 'change QQ users' view toward the company from trust to emotional resistance, ' Zhang said.

张亚男说，腾讯在公关危机中确实做得很糟糕，这一事件可能将使QQ用户对公司的看法从相信转变为情感上的抵制。

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