Peter Khong, general manager of Four Points by Sheraton Shanghai Daning congratulates Ada Wang, hotel front desk staff who won the Zhabei District World Expo Smile Ambassador award.

上海大宁福朋喜来登集团酒店总经理邝正浩先生热烈祝贺前台员工王心怡荣获“闸北区迎世博微笑使者”称号。

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Why does the front desk manager in my New York hotel get huffy when I ask for a late checkout while the servers in a Taj restaurant in Mumbai made a protective ring around patrons during a terrorist attack?

FORBES: The Influential Leader