The staff at Makovsky recently had the good fortune to discuss the particulars of an effective apology in a discussion led by John Kador, author of the book, Effective Apology.
On North Claiborne Avenue, in the shadow of the I-10 viaduct, is the Mother-in-Law Lounge, named after the 1961 hit of the same name by homegrown hero Ernie K-Doe (given name: Ernest Kador Jr.).
Fundamentally, the person who recognizes that he or she has offended someone (or a whole group of people) must value the relationship more than the need to be right, in order for the apology to be truly effective, Kador says and I agree.