One simple method of training our users to accurately report problems is by asking them appropriate questions, just like a good car mechanic or doctor: “Can you show me where it hurts?”;
培训用户精确地报告问题的一个简单的方法是询问他相应的问题,就像一名好的机械师或医生那样问:“你能否告诉我哪里痛?”
"We just want to show you that we are not frightening," one of them told me.
“我们只想让你们看到,我们并不可怕”,其中一个士兵对我说。
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