The service recovery include the exterior service recovery and the internal service recovery.
服务补救包括外部服务补救与内部服务补救。
Completes the internal staff's internal service recovery, thus has satisfies the staff regarding to enhance the customer degree of satisfaction to have the influential role.
做好内部员工的内部服务补救从而拥有满意员工对于提高顾客满意度有着重要作用。
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