The application of knowledge management and modern information technology in library improved the reengineering and change of library business process.
知识管理与现代信息技术的应用，促进了图书馆业务流程的重组与变革。
Methods The process of drug reception for ward areas was optimized by means of information technology and through business process reengineering.
方法运用信息技术，通过业务流程重组实现病区药品领用流程的优化。
Conclusion Using information technology and implementing business process reengineering are effective measures that can be taken by hospitals to improve efficiency and satisfaction level.
结论利用信息技术，实施业务流程重组是医院提高效率和满意度的有效措施。
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