The knowledge of the Service Level Manager needs to cover all the technologies used across the solution, including the existing systems supporting the Common Customer Data Service.
服务水平管理人员的知识需要涵盖解决方案中使用的全部技术，包括支持公共客户数据服务的现有系统。
Make customer service convenient for the gamer to keep him from leaving the game in frustration — provide a variety of access methods, including chat, E-mail, and telephone.
提供方便的客户服务可以避免玩家由于失望而放弃游戏。这需要提供各种联系方法，包括网上聊天、电子邮件和电话。
During his 13 years at Apple, the 50-year-old Cook has mastered an expanding list of operational roles, including manufacturing, distribution, sales and customer service.
在他13年在苹果的期间，50岁的Cook已经控制掌握了一份运营角色的扩张表，包括生产、配送、销售和顾客服务。
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