Always looking for improvements of service quality to increase clients' efficiency. Control expenses (travel expense, overtime work...)

积极寻求提高效率及服务质量的方法。有效控制部门成本(出差费用，加班等)。

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But higher food costs for cheese, dairy, eggs and shortening could not fully offset the lower labor costs and other improvements in operational expenses the company is making.

FORBES: Magazine Article

By financing the new gear over several years, the improvements immediately reduce monthly expenses.

FORBES: Fort Knox's Buried Treasure

Gross margin expanded 295 basis points year-over-year to 73.3%, resulting from sourcing cost improvements, while operating expenses declined 200 basis points as a percentage of net sales.

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