The paper put forward Knowledge-enabled Electric Power CRM, which the essence is apply the theory and technique of KM to electric power CRM. Convert customer data to useful knowledge to support enterprise management decision, improvement customer relationship, make enterprise acquire persistent competitive advantage and realize the value of KM and CRM.
基于1个网页-相关网页
Improvement Action of Customer Relationship 客户关系改善活动
Customer relationship management improvement strategy 客户关系管理改善策略
应用推荐