提高操作的效率 （Improved operational efficiency） ITIL强调一切按流程做事，并且流程可以固化到一些自动化的IT服务管理的工具中来指导服务运营。
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We further increased our 4G data speed to 42 Mbps, expanded our sales channels, launched 25 new 4G handsets and significantly improved our operational efficiency.
ENGADGET: T-Mobile lost more customers in Q4, will launch LTE in 2013 with AWS spectrum from AT&T
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