Other customers might prefer to always get personal assistance from IBM Technical Support immediately.

其他客户可能更希望始终能够直接从ibm Technical Support获得针对其个人的帮助。

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IBM Technical Support might also direct you to a fix, if one is available, while working on a PMR that you opened.

在使用打开的P MR时，如果有可用的修复程序，则IBM技术支持还可能会指导您使用它。

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Likewise, Phase 1 PD assists you with either resolving problems, or refers you to more advanced troubleshooting tools, or even to IBM technical support.

与此类似，Phase 1 PD将帮助您解决问题，如果不能解决问题，则推荐您使用更为高级的故障诊断工具，甚至推荐通过IBM技术支持部门解决问题。

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An IBM technical support person will contact you by phone to assist you.

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