Admittedly, most organizations that have employees who touch customers will at least give lip service to the critical importance of their human resources.

我们不得不承认，大多数的组织对于他们的雇员，他们最为重要的人力资源，所给予的仅仅是一些口头的承诺，而这些雇员，却正是和消费者打交道的人。

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Often the service professional is the only human touch point to the customer.

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When they realize that the computer is actually enhancing customer service and lets them add the human touch, they will change their minds.

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