To keep a record of all inquiries following the procedure, calendar, hard and soft copy.

根据流程对所有客户问询保留记录，更新日历，保留软硬拷贝。

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Create the perfect work environment for yourself. Make an effective filing system for your paperwork (both hard and soft copy), and keep your desktop clean (both the physical and digital ones).

为自己创造一个完美的工作环境，把你的文件有效地归档(无论是纸质版的还是电子版)，保持桌面的清爽(不仅指办公桌，还指电脑桌面)。

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Amazon is an on-line retailer selling hard copy and soft copy content such as e-books, movies, CDs and all kinds of merchandise.

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