If guests ask if reservations are necessary for lunch or dinner, encourage taking their reservation to ensure seating, unless high volume will cause a problem with this.
如果有客人问是否有必要预定午餐或晚餐，鼓励他们预定以确保就座，除非预定量较高，将引起问题。
When some guests want to have cancellations, change rooms or extend a reservation, we should always offer our help with courtesy.
如果有顾客要求取消预订、换房间或延长住宿时间，我们总是给予周到服务。
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