When dealing with conflict, performance issues, or other emotionally-laden matters, use face-to-face communication in lieu of email.

在处理矛盾、业绩问题或其它充满情感因素的问题时，用面对面的交流方式取代电子邮件。

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Do you e-mail when you know a face-to-face conversation is in order as a way of avoiding conflict?

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How many of us are truly up to the task of choosing to face the truth even if it creates conflict?

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By contrast, says Mr Battelle, Google, which has chosen not to make content, does not face this conflict.

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