1、Call Center的KPIs包括 :总呼叫量 (Total Calls Received)，放弃呼叫百分比/呼损率 (Call Abandoned Rate)，等待接通呼叫时间/服务响应时间, 如传真、电邮等 (Response Time)，处理呼叫时...
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total calls received
已接电话总数
以上为机器翻译结果，长、整句建议使用 人工翻译 。
Cheune said the claims came as a total surprise and that the ASA had not received any calls.
储恩则表示，这样的声明令他很吃惊，南非田协从没有收到任何电话。
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Troops covering East and West Sussex, Surrey and Kent received a total of 30 calls overnight, but these were mostly car fires and minor incidents.
BBC: Fumes kill woman in house fire
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