I've booked you in at the Majestic Hotel.
我已在美琪大饭店为你预订了房间。
Where we left off last time, Sandy, a service associate at the front desk of the Majestic Hotel, had just finished identifying Steve’s problem.
上次我们讲到,Majestic旅馆前台的服务人员Sandy刚确定Steve所遇到的问题。
So today we'll be listening in on a phone call from an angry customer at the Majestic, a five-star hotel in Shanghai.
所以今天我们听下来自一位在上海五星级酒店Majestic愤怒乘客的抱怨电话。
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