Twenty-five years ago, that company was Southwest Airlines Co. ( LUV), which went on to gain a reputation as one of the best run companies in the country.

FORBES: Is Allegiant Ready For Take Off?

Our family flew on Southwest Airlines, a continually delightful company.

FORBES: My War Against Institutional Stupidity

Southwest Airlines is a good example of a company that highly empowers their employees and gives them great latitude to keep customers happy.

FORBES: 6 Ways To Empower Others To Succeed