But in March 2005 USA Today reported on Langley's sordidpast: In 1999 he had pleaded guilty to conspiracy to commit wire fraud and commercial bribery in connection with a penny stock called Pollution Controls International.
Even though this is about romancing your customer, let me give you one personal example from my sordidpast because it will lead us into an important business point, which will help you get the cold shoulder less often from the people you would like to become your customers.