I recommend that this log include other variables I mentioned in my articles in the series on SLA guarantee (see Resources).

我建议这个日志应该包括我在这个关于sla保证的系列文章中提到的其他变量(参阅参考资料)。

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To make sure each PC user smoothly operate computer, provide users with installation help and series of software and hardware technology support according to service standard regulated in SLA.

为确保每位PC用户正常地使用电脑，按照SLA规定的服务标准，向用户提供电脑安装和后续的一系列软硬件技术支持。及时处理用户电脑网络连接方面的问题。

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