He explained to everyone that the department store is a service industry, and this girl has shown the true spirit of service.

他跟大家解释说，百货公司是一个服务行业，而这位女孩子所表达的就是真正的服务的精神。

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Consumers who have a problem returning a gift, should first contact the store manager or customer service department of the retailer.

FORBES: Returning A Gift? What You Need To Know About This Year's Return Policies