Provides professional data recovery service hardware failure.

提供专业硬件故障数据恢复服务。

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So far at home and abroad, service recovery studies are on service failure occurred after the remedial actions.

至今国内外在服务补救的研究中，都是关于服务失败发生后的补救行为。

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At first, this paper has reviewed the theory about the service guarantee, service failure, service recovery, customer trust, affective commitment, repurchase intention and "Word-of-Mouth".

本文首先对服务承诺、服务失误和服务补救、补救后满意度、顾客信任、情感承诺、重购意向和口碑传播等相关理论作了回顾。

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