In the real case research, this paper uses the GAP5 model, the fuzzy attribute quantification method, quadrifid graphs model and other statistical analysis methods. It makes a full analysis about the comparative importance and measurement of all customer satisfaction indexes.
在实证研究中,本文利用四分图模型,GAP5缺口分析模型,模糊特征量化方法等统计分析手段,对影响顾客满意度的各因素重要性、各级指标的顾客满意度测评做了比较全面的研究。
参考来源 - 汽车行业顾客满意度研究·2,447,543篇论文数据,部分数据来源于NoteExpress
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